Delivery, payment & returns
Shipping and making time
Shipping eligibility, rate, carrier, making time and estimated transit depend on the item and destination. We confirm these terms, including any customs responsibilities, in writing for your address before payment. Read international shipping information.
Payment in two stages
After you select a product and we agree on the final specifications, size, total and terms, you pay 50%. Once your piece is made, we send photos and video of the finished item for your review. The remaining 50% is due before dispatch. Payment method and instructions are shared directly in WhatsApp after confirmation.
Cancellation before production
You may request cancellation within 48 hours of placing your order. If making has not started, we cancel and refund the payment received. Once production has started, a refund is not automatically available for a custom order; any applicable legal rights still apply. Confirm the written order status and terms before paying.
Exchange and return policy
An exchange or return is not automatically guaranteed. Eligibility, time limit, item condition, defects, custom sizing and any return shipping costs must be agreed with us in writing in WhatsApp before you pay the first 50%. Do not place a deposit until these terms are clear for your order.
If an item arrives damaged or differs from the agreed specifications, contact us promptly with your order details and clear photos or video so we can review the issue against the written agreement. We will confirm the available resolution for that order in writing.
Materials and sizes
Photos show the design. Fabric composition, lining, hardware, color, measurements and availability are confirmed individually before the deposit. Sizes shown in the catalog are request options, including custom sizing, and are not a stock guarantee.