Clear steps before we make your jacket.

We make products to order; the pictured styles are not pre-made stock. We confirm your design, size, material, final price, production estimate, delivery and payment method in writing before payment.

Two-stage payment

Once you approve the written order details, the agreed process is a 50% deposit to start the order and the remaining 50% after we share finished product photos and video, before dispatch. The accepted payment method and currency are confirmed for your order. This website does not currently process online card payments.

Cancellation within 48 hours

You may request cancellation within 48 hours of placing the order. If production has not started, we will cancel and refund the payment received. Contact us promptly using the same conversation used to confirm the order so we can verify its status. If production has begun, the order is custom made and a refund is not automatically available; we review the agreed terms and any rights under applicable law. We confirm these terms in writing before your deposit.

Delivery and support

Shipping costs, customs, carrier and delivery estimate depend on your destination and are included in the written quote. If the finished item differs from the agreed specification or arrives damaged, send photos and your order details promptly so we can review the issue. Read shipping details and returns information.